SERVIIIS AI — Customer Engine
One GPT-based brain for two jobs: Buyer Assistance / Salesperson + Customer Experience.
The customer sees the SERVIIIS AI woman/avatar in the corner of my.serviiis.com and the mobile app. The avatar is the interface; this engine is the processor.
AI Salesperson
Help the customer understand needs, match the right service/product, compare options and move toward a transaction.
Persistent Buyer Experience
Recognise the customer, remember state, continue tasks, manage purchases and make returning to SERVIIIS easier.
The interface changes with the buyer
The engine chooses the next best action from current state instead of showing the same dashboard to everyone.
SERVIIIS AI appears as the customer-facing woman
Persistent corner avatar. Opens a conversational panel without leaving the buyer page.
Examples: Continue my booking · Help me choose · Find something · Book again
Floating SERVIIIS AI assistant with the same identity and memory, adapted to the current screen.
The experience follows the buyer across discovery, booking, payment, purchase history and repeat commerce.
What the engine is allowed to use
Intent, preferences, previous behaviour, objections and outcomes.
View Source ↗What exactly is being sold; attributes, evidence and service truth.
View Source ↗Local alternatives, comparison context, price and supply.
View Source ↗Provider identity, trust, catalogue and merchant context.
View Source ↗Bookings, orders, payment state, receipts and fulfilment.
View Source ↗Escalation path when a serious buyer needs objection handling and payment conversion.
View Source ↗Teach SERVIIIS AI
Add principles for either the Salesperson brain or Customer Experience brain.
• Help the customer choose the right service or product, not merely the most expensive one.
• Use verified SERVIIIS facts for price, provider, availability, service attributes and terms.
• When enough intent exists, move toward one clear next action: compare, choose, book, order or pay.
• Remember where the customer left off and surface the most useful next action first.
• After purchase, stop selling and switch to confirmation, fulfilment, rebooking and support context.
• Use customer history and explicit preferences to reduce repeated questions.
How it works with the rest of SERVIIIS
my.customer.engine assists and manages experience → serious unresolved buying friction can hand off to whatsapp.customer.engine → payment/order state returns to Buyer → conversation and outcomes feed ai.customer → Grow improves offers.